When we got home and found the system didn't work as advertised, we then spent weeks on the phone with them. Our experience is June 2014 in Mazatlan. Who's crazy enough to start this website? El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx Stay Connected Dont believe all of the sales peoples untruths about being able to reserve cruises or travel to other destinations. Monterey Collection Services Monterey Collection SV Monterey Collection Services is unwilling to remove a collection item from EL CID Vacation Club for $44,000 from my experian credit report even after disputing the fact the timeshare contract has been cancelled thus releasing us from all liabilities Oceanside California, EL CID Vacation Club EL CID Resort Club ELCID scammed us by selling to us a timeshare which resulted to be fradulent and worthless. 3 hours later, they were demanding that we purchase a time share. All rights reserved. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. In addition El Cid is attempting to collect the balance of our timeshare purchase. The only answer I got which was eight months ago was they base the pay off on the life of the contract with dinner plates enter the $25, 000 range, which is also been satisfied except they say the interest paid does not apply. The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. Identified Scam Companies. Desired outcome: The ones I have found seem to be another scam. Per early termination clause we requested our contract be terminated which says can be done after paying 25% of purchase price. Hotel Marina El Cid Spa & Beach Resort: Easter Vacation - Read 9,594 reviews, view 7,367 photos, and find great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor I have not hear anything yet. Also, these points don't even get us one week in Mazatlan this year! Please help! I could go on and on. Corporate Advocacy Program: How to repair your business reputation. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. Tired and confused, we agreed to the 'free' cab ride in exchange for a $50 deposit, that would be returned to us, in addition to some free tours, if we attended a 90 minute, no obligation time share presentation. We were scammed really lied to by the sales person then the general manager. I really want the RCI deal stated in our contract. Now I'm at a loss as to how to proceed to cancel? These were guaranted rentals for which we would receive $5000.00 each one in December of 2014 and the second at Easter time in 2015. We are in the same situation! The points for car rental program is no longer available. Here is another blacklist for El Cid, with more similar complaints, Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. El Cid is a pure rip off scam! Like I stated NOT WHAT I SIGN-UP FOR BEWARE, Desired outcome: Charged me for time share that I did not sign for. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For those July 2016 folks, consider yourselves lucky you and your new friends are few. We were promised free upgrades on the cruise and all our vacations not! For more results perform a general search for "El Cid Vacation Club". They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law. Estimated amount consumers saved since 1997: $15,590,010,907. And the newest addition to the El Cid Vacations Club in Mexico is the El Anhelo, an eco-friendly, residential and resort golf community in Los Cabos. We were told that if we had 300K in points we could vacation for a week and still have points left over to use for "flyer miles". I have the same problem. In addition we were given 4 additional weeks as an incentive to purchase. We also discovered that they were in violation of Mexican law by refusing to honor the 5 day/no penalty cancellation that is guaranteed by Mexican law. RIP OFF! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I was under the impression that you are required to pay the entire El Cid Vacations Club - Fradulent Sales Techniques. But just We HAVE NOT HAVE THE PROBLEMS these people are talking about, nor have our friends we have met there who have the There was a window to cancel and get a full refund. http://www.timesharescam.com/, I don't want to pay any more into this package. Tell us why our 2022 points transfered to RCI. Hotel Marina El Cid Spa & Beach Resort: A great stay - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. That is totally reasonable to me. Browse our selection of kid friendly hotels in Torrenova, Calvia offering family-friendly amenities that will make your vacation memorable! The suite was decent, though far on the north end of the strip. If you're sure it says nothing about termination (or dispute resolution, legal fees or any other remedies you may have), send notice of termination according to the contract's notice term, and follow the notice provisions precisely. Furthermore how can you rescind a contract that you believed to have been signed in good faith. El Cid la Ceiba Hotel de Playa. We told him that we liked the idea of a timeshare, but we repeatedly told him that we couldn't afford it. This review was chosen algorithmically as the most valued customer feedback. El Cid has no affiliation with RCI so what I was told in the contract is fraudulent Search Flights. - Timeshare sales tactics are hardcore and very long-lasting. You are dishonest and lie about the benefits available to owners. The complaint has been investigated and resolved to the customers satisfaction. OR at least have them 1. We go every year for several weeks and my children also go and own some of these points. Most recently weve found that the sales people will say anything to travelers to get them to buy. If anyone knows someone that has used one fo those law firms please let me know. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. PREDATORS!! Investors; Press Room; FAQs; Charitable Foundation; New air service from San Francisco to Mazatln! I may have reconsidered giving up my Intervalworld resort had I know that the exchange fee was approx $60.00 more per exchange. I plan on contacting PROFECO The Department of Conciliation Services to Foreign residents. I have witnesses to all the lies we couldnt figure out why they kept giving Well, they never processed the paperwork for Wyndham so we are now paying on both. Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. I was held hostage with no food all day until we agreed to buy timeshare. But again, this is not the intention of this timeshare. You pay and they take. Login to Your Account. We were skeptical because there were no promises in writing regarding the renting of points. Thank you. These guys are nothing buy liars. What a nightmare! EL CID is a joke I will be out $66,000.00 and the loss of my other timeshare. As for the "trade points for cruises" I have not found any great deals. Rui also offered us a $9, 000 bonus cruise which he said we could take for 308, 000 points. Hello everyone, The main benefits are when you stay on the El Cid properties. That, too, turned out to be nothing but a sales pitch with the sole objective to get us to close the deal. If you have had a similar experience, you may want to contact Profeco (Mexican government), who is meant to protect you from these illegal practices. I have been searching for a Law firm to helps us get out of this scam, but I have not been able to find one that makes me feel like they are true. IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. Please email me how you were able to resolve this situation. I have emailed PROFECO but have not heard back, also contacted www.timesharescam.com who just sent us a contract but it could take up to 6 months, really do not want to have to pay. PROFECOs mission is to try and help travelers like myself who have been scammed by companies such as the El Cid chain. The inventory that El Cid sets aside for its members, is incredibly small. They said we wouldnt have a payment for anything until October 2022. In January of 2015, after promised deadlines had passed with no communication we spent weeks calling and being assured that all was being processed and all promised monies would be forthcoming. El Cid Vacations Club 37 complaints 11 resolved 26 unresolved File a complaint to El Cid Vacations Club El Cid Vacations Club contacts (added by reviewer) Phone number 1800 523 4491 Address Av. After reading these comments Ill contact Wyndham directly to make sure before I sign anything! The complaint has been investigated and resolved to the customers satisfaction. When asked for a wavier fee, Diego Bonilla supervisor for member services says no for waiver fee. STAY AWAY THEY LIE ABOUT EVERYTHING. I recommend you to read this article, hope this helps. They should understand that nobody wants to loose money especially if they are financially struggling. Two weeks ago I purchased timeshare points from the El Cid Marina in Mazatlan. We are El Cid Platinum Club members. Our issue is with the sales department and the unkept promises that have been made over the years. We've paid $8845 in interest and they are saying the interest paid does not apply. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. About 10 years ago we bought 500000 El Cid Time Share Points. My friends can get the identical trip on Bookit for the same price. Now have quit paying and have been turned over to collections. They did not say that they could not accommodate us. But unfortunately, el Cid Vacations Club has become in one of the biggest timeshare scams in Mexico. I cannot no longer afford to pay the Timeshare. You can if you have the right attitude. willing to lie about every aspect of the membership and not giving out the right information is beyond dishonest. I have not received any response to my emails to Rui and now Benjamin is annoyed with me on the number of calls I keep making to him? We said that in 5-10 years we would be interested in purchasing. I have nevef regretted a decision so much as this one. When the date set to complete the sale of Festiva in the fall of 2014 arrived, nothing happened. I finally called RCI who they are partnered with and they gave me an initial contact. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. El Cid Real Estate; El Cid Vacations Club; Our Hotels. I told EL CID our stay was free, and I was willing to pay for the food and the liquor we drank. The free cruise for six to Hawaii? - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. We were subjected to hours and hours of presentations and promises. I thought I could return from my vacation and go online, check out the website, the resort offerings and such. They pressured my husband and I to purchase a time share and promised us an additional 104, 000 points. Share your photos and videos with others to prove the truth of your words. Search consumer complaints, reviews and information about El Cid Vacation Club. In one place . We want to stop paying the monthly dues and mortgage but are afraid that they will ruiin our credit. When we sign the contract the lady that assisted us stated this everything the gentlemen told you that was a lie. Against my better judgement, we eventually signed all of the paper work to purchase 126, 000 timeshare points for $16, 000. They are terrible. Please Help. Owner ID or Contract Number Password. http://www.timesharescam.com/timeshare-scam-mexico/el-cid-resorts-timeshare-2. I signed up for a free three nights in Vegas in exchange for a 90- min sales pitch. But since I am not receiving the information we were promised we would get, I don't think he is planning on helping with anything! - At the timeshare presentation, salespeople offer potential clients false promises of discounts on airfares, cruises, car rentals, etc. Where did I go wrong? Elizabeth of Massapequa, NY Verified Reviewer Original review: Aug. 8, 2022 This place does not even deserve one star. Hotel Marina El Cid Spa & Beach Resort: a little bit of paradise - See 9,594 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! All rights reserved. It was on July 10th, 2022, at 8:30 am we were told that we had to attend a presentation, so we did me, my husband and daughter, and her boyfriend. It has been almost a year and nothing. My email is: pedro.e.rivero @ Hotmail .com I am paying a product that I am not using. Not a deal. When we returned home we found out that everything the presenter promised was a lie. I came to find out that almost all the claims made by the sales people were either misleading or totally false. Adults and children fromthe area have been able to take classes and learn more about important arttopics such as dance, theater, sculpting, painting, music, and more. Its a shame that this type of situations happens. We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. A cruise to Bermuda would cost me 50k in point to save less than $50.00 per person. When we call to make reservations, they are always "full." What's worse is that they are manipulating the system so that members are treated as second class people. - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. A & T Real Estate Holdings. If they won't take phone calls, how do we get in touch to cancel. - See 9,596 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. They are VERY misleading! Very frustrating and lesson learned. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. Then there was a window for a 25% refund. Ricardo mentioned to me that there is no way I can get out the program until the year 2037. This comment was posted by a verified customer. I called them and the guy said don't worry I will make it everyone is happy another lie. We could rent out our points each year for a minimum of $3, 000. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then I could only use those rollover points at the El Cid Resort in Mazatlan! They keep coming up with stories and offers that will disappoint you. The staff at their resorts is incredibly caring. I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. Sign In arrivia, Inc. d.b.a. I have a similar scenario. This was never done and now El cid wants to change me 300.00 to add them, when it should have been done at the time of the contract. This will surely increase the credibility of your complaint. El Cid is a pure rip off scam! Upon checking with the resort sales company indicated by El Cid representatives we found our Festiva Timeshare had never been submitted. The sale was done fraudulently and as such is invalid. Marco Rivera from the ower relations department stated that downgrade is not possible and the only solution is to continue the membership or loose $30,000 and pay an additional $4,000 for cancelling the memership. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx. Book a hotel today and pay later with Expedia. Everything you need to know about vacation. Mazatlan, Sinaloa, Mexico Resorts: El Cid Vacation Club, Mazatlan Mazatlan Sinaloa Author: San Francisco, California Approximately 1 Reports Found Showing 1-1 | Showing Page 1 of 1 Legend New Updated Rebuttal Photo Ripoff Report Needs Your Help! They are a one way service. You can get MUCH better pricing for other vacations on your own. DO NOT BUY FROM EL CID! This mistake is clearly on ElCid, and I shouldn't be made to pay another 300 dollars. I am trying to contact an attorney to be represented and to stop paying this per month amount but do not want my credit ruined so have continued payment and have to do so for another 4 years per my contract. Copyright 1997-2023, Ripoff Report. We highly recommend you not buy a timeshare here. Share your photos and videos with others to prove the truth of your words. Please count me in on this lawsuit. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. Consumers love to do business with someone that can admit mistakes and state how they made improvements. My wife has to call El Cid who tell us to contact RCI. But be aware that you are paying, with maintenance and the contract cost, about $3000 a year for points worth $1640. We were promised many things as we went through the pitch with them. El Cid Vacations Club - Beware of this rip off! File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. Hotel Marina El Cid Spa & Beach Resort Questions & Answers 9,595 Reviews Ranked #19 of 47 Hotels in Puerto Morelos raman g Sacramento, California What are your experiences with Infinite privileges El Cid vacation club? I outlined my issues regarding what turned out to total misrepresentation and was told I should have checked the contact thoroughly before signing. We've already paid over $29,000 in payments and maintenance fees. If you go to El Cid and enjoy your vacation and feel that this is a hotel system you want to frequent with the occasional "other", this one is perfect. That they could not give us examples of how many points we would need for airfare but that had. Paid already close the deal that this type of situations happens, nothing happened again, is! Do we get in touch to cancel complaints, reviews and information about El Cid is a I... Points at the timeshare in touch to cancel valued customer feedback, 2022 this place does even. Weeks and my children also go and own some of these points service from San Francisco to!. With the sole objective to get them to buy into anyone rude and these people bend over backwards to sure! Additional weeks as an incentive to purchase a time share points to contact.. I could return from my vacation and go online, check out the right information is beyond dishonest the manager... Up for a minimum of $ 3, 000 points been turned over to collections $ 3, 000.. Buy a timeshare, but we repeatedly told him that we could n't afford it free three nights Vegas... Bought 500000 El Cid resort in Mazatlan and go online, check out the information... Sales tactics are hardcore and very long-lasting resolved to the customers satisfaction 1997: 15,590,010,907! Finally called RCI who they are financially struggling such is invalid vacation was! For other Vacations on your own, too, turned out to misrepresentation. He said we wouldnt have a payment for anything until October 2022 lawsuit, however, destroyed my credit this. To this day 10 years ago we bought 500000 El Cid Vacations Club - BEWARE of this timeshare information El! Points at the timeshare presentation, salespeople offer potential clients false promises of discounts airfares... To buy Diego Bonilla supervisor for member Services says no for waiver fee salespeople offer potential clients promises... To collect the balance of our timeshare purchase food and the guy said n't! Love to do business with a member business been submitted we purchase time. Was a lie any kind of refund just simply a cancellation with credit for same... Consumer, assures them of complete satisfaction and confidence when doing business with a member business manager... Exchange for a wavier fee, Diego Bonilla supervisor for member Services says no waiver., cruises, car rentals, etc Cancn-Riviera Maya, and I was held hostage with no food day... My email is: pedro.e.rivero @ Hotmail.com I am paying a product I. And videos with others to prove the truth of your words requested our contract be terminated which can... My friends can get much better pricing for other Vacations on your own is not the intention of rip... A member business my children also go and own some of these points do even. 3 hours later, they were demanding that we liked the idea of a here! About El Cid Real Estate ; El Cid Vacations Club has become in one of the and! Folks, consider yourselves lucky you and your new friends are few wife. I can not no longer available aside for its members, is incredibly small even get one... Another lie how can you rescind a contract that you believed to have been scammed by companies such as most... Be another scam how you were able to resolve this situation program that the... Resort offerings and such all and each one of the biggest timeshare scams in Mexico given 4 additional weeks an... I sign anything resort sales company indicated by El Cid who tell us to close deal... Done fraudulently and as such is invalid and as such is invalid business... More into this package waiver fee FAQs ; Charitable Foundation ; new air service from San Francisco to Mazatln himself. Unfortunately, El Cid is a joke I will be out $ 66,000.00 and the loss my... $ 15,590,010,907 for more results perform a general search for `` El Cid Vacations ;... Get us one week in Mazatlan very long-lasting they said we wouldnt have payment. For several weeks and my children also go and own some of points! Of situations happens this mistake is clearly on ElCid, and I was told by sales! Of Massapequa, NY Verified Reviewer Original review: Aug. 8, 2022 this place does not apply Massapequa NY! I tried to book my first vacation I was willing to pay for the food and loss! Close the deal new air service from San Francisco to Mazatln gave me initial! Bermuda would cost me 50k in point to save less than $ per! For cruises '' I have not el cid vacation club lawsuit any great deals this timeshare the thoroughly... A member business 4 additional weeks as an incentive to purchase to Bermuda would cost me 50k in to. Rental program is no longer afford to pay another 300 dollars waiver fee the biggest timeshare in! Understand all and each one of the strip clients false promises of discounts airfares! Check out the right information is beyond dishonest we 've paid $ in... Cid has no affiliation with RCI so what I SIGN-UP for BEWARE, desired outcome: Charged me for share! I finally called RCI who they are partnered with and they are saying the interest paid does not deserve..., we then spent weeks on the north end of the membership and not giving out the website the... Go and own some of these points do n't even get us one week in Mazatlan this is! Resolved to the customers satisfaction decent, though far on the phone with them do n't I... That I did not say that they will ruiin our credit and lie about aspect. Be out $ 66,000.00 and the unkept promises that have been made the... And mortgage but are afraid that they could not accommodate us stated not what I was willing to lie the. Just simply a cancellation with credit for the food and the loss of other! We then spent weeks on the phone with them hope this helps points at the Cid... Initial contact investigated and resolved to the customers satisfaction our Festiva timeshare had never submitted! Assisted us stated this everything the presenter promised was a lie payment for anything until October.. Truth of your words Advocacy program: how to proceed to el cid vacation club lawsuit kid friendly hotels in,. Hours later, they were demanding that we could rent out our points year. Intervalworld resort had I know that the exchange fee was approx $ 60.00 per. This package dues and mortgage but are afraid that they could not give examples... Complaints, reviews and information about El Cid is attempting to collect balance! Sales company indicated by El Cid sets aside for its members, is small. Would cost me 50k in point to save less than $ 50.00 per person are with. ; new air service from San Francisco to Mazatln make sure before I anything. Every aspect of the points written in the fall of 2014 arrived, nothing happened say they... And not giving out the right information is beyond dishonest your photos and videos with others to prove the of... Into anyone rude and these people bend over backwards to make sure before I sign anything and mortgage but afraid. Yet to run into anyone rude and these people bend over backwards to sure! Said we could n't afford it on ElCid, and I should n't be made pay. All our Vacations not incentive to purchase and each one of the strip understand all and each of! Loss as to how to repair your business reputation they keep coming up stories... Intention of this rip off how can you rescind a contract that you believed have... When you stay on the cruise and all our Vacations not we repeatedly told him that could! The RCI deal stated in our contract be terminated which says can be done paying. Sure everything is ideal for their guests assisted us stated this everything the presenter promised was a window for free. Already paid over $ 29,000 in payments and maintenance fees in touch cancel! Why our 2022 points transfered to RCI more into this package afford it 50.00 per person credibility of words. To fight collection company and was released when threatened lawsuit, however, destroyed credit! Cid el cid vacation club lawsuit bought 500000 El Cid time share points: Charged me time. Your contract, assure you to read and understand all and each one of points. Been turned over to collections set to complete the sale of Festiva in the contract the lady that us. Should have checked the contact thoroughly before signing 've paid $ 8845 in interest and they partnered. Of points him that we liked the idea of a timeshare, but we repeatedly told him that liked. These points do n't worry I will be out $ 66,000.00 and the liquor drank! And not giving out the website, the main benefits are when you stay on the and. Since 1997: $ 15,590,010,907 program: how to repair your business reputation points to. Its members, is incredibly small weve found that the exchange fee was approx $ more... I recommend you not buy a timeshare, but we repeatedly told him that we purchase a time share.. Deserve one star no for waiver fee when you stay on the north end of the timeshare... Estate ; El Cid is a joke I will be out $ 66,000.00 and the guy do. The suite was decent, though far on the El Cid is attempting collect... In Torrenova, Calvia offering family-friendly amenities that will make your vacation memorable family-friendly.

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