Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. I confirm that the photograph I have provided is a true likeness. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If the chip in your pass is not working,we will not charge you to replace your pass. Each coupon is valid until January 31, 2023. Pensioners face bus rule change. No, you will need to buy a ticket for your journey until a replacement pass is issued. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Cookies remember you so we can give you a better service online. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. I want to report a damaged bus stop / shelter. We aim to have normal service resumed as swiftly as possible. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Found pass. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. endobj Merseytravel provide bus services to West Kirby Grammar School from local areas. We will accept a marriage certificate or letter from a solicitor as proof of your new name. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You must have officially enrolled in order to be eligible. Travel concessions for people with a disability. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. The easiest way to let us know about a damaged bus stop or shelter is to use our online. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. You may be asked to confirm your National Insurance number or other personal details. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. you are not yet 60 years of age and need to apply on grounds of disability. Telephone: 0151 330 1000 B. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Please try again. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. if you have already created an online account, if you have already created an online account. ME14 1XX. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Updated 01:22, 8 MAY 2013. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. stream - Pay once and use it as many times as you like throughout the term. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. %PDF-1.4 This payment is non-refundable. My pass is damaged You should receive your replacement pass within 6 weeks. Liverpool Lime Street is currently closed to the public due to a security threat. We are sorry for any inconvenience caused. You will be asked to enter you card numbers, expiry date and year. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Lost or stolen Merseyrail Only Railpass Online. colour. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. have reached the state pension age for women. Liverpool Lime Street is currently closed to the public due to a security threat. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. I have lost my student ticket, what should I do? merseytravel birkenhead bus station phone numberNitro Acoustic. At all times, on a Saturday, Sunday and bank holidays. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. If your Senior Pass has been stolen, report it to the police. If you prefer, you can let us know about a change in your name byemail to. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Proof of your last daytime seizure from your neurologist or GP. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. For full details on how we manage your personal data please refer to our Privacy Notice. No trains are running from the station. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You can appeal within one month of the date of your decision outcome. Eligibility. Select the Payments option followed by Request Refund. You'll need to pay an administration fee of 10. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. I think Ive left something on the bus. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Apply for a disabled persons bus pass. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. If you already have a Merseytravel Local Travel Pass you do not have to reapply. If you find your pass after requesting a replacement pass, the charge cannot be refunded. We cannot accept your application if your address is outside Merseyside. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We will charge you to replace a damaged pass. Typically, this will be the confirmation email . Please send photocopies, not the original documents. You can find more . I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Please allow 10 working days for us to process your replacement buss pass application. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Mersey Ferries also offer a range of cruises. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. good quality. to ensure it's working. . You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. Trains in Wirral are operated by Merseyrail. Merseytravel are also in charge of the bus stations and shelters across the borough. I would like to make a complaint. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Check out some of our frequently asked questions online. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you apply online you may have to wait for a few days for your application to be processed. If the pass is damaged, a replacement bus pass costs 10. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you change address it is your responsibility to inform TfGM. Check when you qualify by visiting GOV.UK. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; My pass does not scan on buses within Merseyside. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. We endeavour to contact those members directly if we are not able to accommodate your request. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. The refund button will be made available to you again once the funds have successfully cleared. With events and council news about services like bins, libraries, and the environment. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. For more details please go to click here to find out which local council issues your pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Please note - we cannot replace lost or stolen passes via email. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If so, please contact your local Council Caerphilly on 01443 866550 Your transport needs will be included in your support plan. Merseytravel Centre when you bring your application. February 26, 2023 . Using your disabled persons bus pass. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. You can use our online Get In Touch webform and completing the Ask Us a Question option. % Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. The police will give you this number when you report the theft. >> In Wales you can get a bus pass when you reach 60. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. The replacement pass will be sent to you by post. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If your Senior Pass has been stolen, report it to the police. Use my greater manchester bus pass Travel returned to normal since Monday 8 June 2020 tested and a replacment if. People & # x27 ; s concessionary bus pass by phoning us on 01634 333 333 a... Date and year find your pass to the police will give you a better online! Solicitor as proof of your decision outcome which are permanent or are.! To normal since Monday 8 June 2020 you visit a community hub, check the date. 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