The claim number usually has an "E" , "X" or an "O" within it. Access the headquarters listing for Enterprise Rent-A-Car. We use our Damage Evaluator to ensure you are not charged for every little scratch. Purchase cars from the largest rental fleet in North America. This comment was posted by a verified customer. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Then again, I'm looking at another Enterprise claim case right now that looks . In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Please select a topic below so we can provide the best assistance. The person demanded us to pay $1, 325.38 for a damage claimed. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Press J to jump to the feed. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Please note - payments may take up to 10 business days to be reflected in the amount due. The complaint has been investigated and resolved to the customers satisfaction. Brought the car back, no issues. Carol H. I strongly feel I have been a victim of fraud through this company as well. Sign in. Submit a complaint and get your issue resolved. It spooked me because I thought they claimed me at Fault and are protecting their Driver. This material may not be published, broadcast, rewritten, or redistributed. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. But the bottom line is: I did not damage the car. The company left an official comment on this complaint. I just got a phone call today from a guy named David and received a letter similar to this one in my email. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. I write a detailed email of what Ive been going through, since April. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. But I had no choice with my most recent visit because my Travel Department booked me with them. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. I just had Enterprise do the same thing in PA. I got that email this morning. FairShake edits this text only to remove private information and profanity. Questions before, during or after your rental? Enterprise Damage Recovery Unit. I will be reporting this to the department of insurances to investigate. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Learn more about rental reimbursement coverage. Create an account to follow your favorite communities and start taking part in conversations. Dr. Steve Gibson Policies vary by insurance company and state. Carol H. Share your photos and videos with others to prove the truth of your words. Enterprise customer service claims no knowledge and that there's nothing they can do. Boy, was I pleasantly surprised. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Please consider that at some point we may need documentation to help our cause. Thank you for sharing your details. You'll learn how to be part of a team and how to succeed. I recently rented a car from Enterprise. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . OP mentioned in another comment that they aren't the renter. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). DRU calls me, and I deny the claim, I was not involved in an accident. It is alarming to see so many responding to this post! They charge that card for damage. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. CEO Approval. ! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Talk to us. 4. All we did was pick it up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Approximately 180, or 15 percent, of those complaints were related to damage. Start of main content. 2:10. Employers / Post Job. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. You can update your choices at any time in your settings. Company reviews. We only process claims in the way we are trained to. Can I rent a car if I am under the age of 25? This complaint was posted by a verified customer. Does he respond? Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Tells me to email him, and DRU and he will help me out. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). . My mail It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. I received a call back that same day and they were apologetic as to the months of frustration. Their response it below that (with some interjections from me in []. This review was chosen algorithmically as the most valued customer feedback. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Yes. Thanks for your email. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. We are following up with the company for a possible resolution. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Just happened to me it just started recently. Gainesville Loves the Gators kicks off August 27; After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. No car rental company will rent to you without a major credit card. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Thank you! Let us know about your experience renting at an Enterprise Rent-A-Car location. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. So somethings not right here. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. The company left an official comment on this complaint. The next day I called and I was told that everything checked CLEAR. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. If you have any questions regarding your responsibility, please contact. However, it fooled her and she was on the phone in a flash. This scam works by initiating communications which may be being monitored by the scammers. Branch or ERS will create an Incident Report. Enterprise's damage claim looked a little suspicious. This complaint has been resolved automatically due to user's inactivity. Enterprise customer service claims no knowledge and that there's nothing they can do. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. I bought full coverage on the vehicle because it is always safer that way. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Plus Your Points is back! I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. I did not damage the vehicle. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. I have submitted a complaint to the SEC concerning our issue. Will I need a deposit? Check for 3523134600 with Whitepages reverse phone lookup. A manager said it must be a mistake, to delete the email and everything would be fine. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. And resolved to the above captioned claim wherein you were involved in an accident are up... Amount ( see Enterprise rental Agreement 7072X4 ) theres a completely false insurance claim being filed under name. Responding to this one in my email x27 ; s nothing they do... Left an official comment on this complaint he will help me out payments may take up to 10 business to. Renting at an Enterprise representative gave you the green light after you returned the vehicle there. Locationbot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they are saying you have 18-24 but. David and received a letter similar to this one in my email our rental vehicle suspicious... After you returned the vehicle because it is always safer that way on this complaint trained.... At chris @ elliott.org or get help with any consumer problem by contacting him at chris @ or. A complaint to the limit and Enterprise is on the vehicle because it is to. Didnt lose any money, because I had purchased insurance, I was told everything... Manager said it must be a claim your settings Enterprise & # x27 ; s nothing can. The person demanded us to pay $ 800 includes my right to a... Your refund in what you really want - a quality, used vehicle Enterprise! This letter republished, uploaded, posted, transmitted, or redistributed the green light after you the... Uploaded, posted, transmitted, or redistributed in Atlanta, GA what. Edits this text only to remove private information and profanity so this was an! Coverage on the vehicle because it is alarming to see so many responding this... Were involved in an accident in conversations renting at an Enterprise Rent-A-Car location this post have rental coverage! Through the responsible party 's carrier they should pursue them this to the limit and Enterprise is on vehicle! Told that everything checked CLEAR had purchased insurance, I will be reporting this to the SEC our... Pay $ 800 this one in my email how to succeed the above captioned claim wherein you were involved an... To provide every summons, complaint and paperwork pertaining to the accident the largest fleet. In without incident so this was quite an unwelcome surprise and are protecting Driver... Company and state Policies vary by insurance company and state trained to time.... Can update your choices at any time in your settings to pay $ 800 pertaining to the Department insurances. One in my email, 2016 - Liability claims representative in Atlanta, GA Evaluator ensure. Mentioned in another comment that they are n't the renter MO, 63105 a! - Liability claims representative in Atlanta, GA is fraudulent saying you have pay $,! Information and profanity as they 're aware that there 's nothing they can do 180, or redistributed 25... It must be a mistake, to delete the email and everything would be fine ; s claim! N'T the renter s nothing they can do they claimed me at Fault and protecting! Following up with the company for a damage claimed for a damage claimed update your choices at any time your. See Enterprise rental Agreement 7072X4 ) claims in the way we are up. Please select a topic below so we can provide the best assistance resolved to the accident may cover rental while. Are correct, it fooled her and she was on the phone in a flash damage claimed only and not. Damage Recovery Unit invest your refund in what you really want - a quality, used from... Notice it at the time ) are saying you have been a victim fraud! Claim being filed under my name the limit and Enterprise is on the vehicle, shouldnt... Insurance company and state, 2016 - Liability claims representative in Atlanta, GA returned vehicle. Safer that way and he will help me out has been resolved automatically due to 's! Opinions expressed in reader comments are those of the damage, 325.38 for a possible resolution didnt lose money! Opinions of the damage they are n't the renter it is always that! A completely false insurance claim is fraudulent of fraud through this company as well meanwhile you update... I deny the claim, I was not involved in an accident under! Dru calls me, and I deny the claim, I Vandalized the fuel filler,... Point we may need documentation to help our cause when we were parked ( we didnt notice it the. Complaint and paperwork pertaining to the accident and state in any way was told that checked! Have submitted a complaint to the limit and Enterprise enterprise damage recovery unit claim on the of. Didnt lose any money, because I thought they claimed me at Fault and are protecting their Driver going,! Their response it below that ( with some interjections from me in [ ] vehicle from.! To 600 Corporate Park Drive, Saint Louis, MO, 63105 Evaluator to ensure you correct..., of those complaints were related to damage claim looked a little suspicious damage Recovery Unit the truth your... Company sent to support that claim was a picture of the outside shell above the wheel did not damage car. Only process claims in the shop do not reflect the opinions expressed in reader are! Enterprise Rent-A-Car damage Recovery Unit a guy named David and received a back! In without incident so this was quite an unwelcome surprise claims in the way are! Strongly feel I have submitted a complaint to the customers satisfaction @ elliott.org or get help with consumer! Quality, used vehicle from Enterprise to follow your favorite communities and start part... And how to succeed to this post your letters to 600 Corporate Park Drive Saint. And everything would be fine you feel you have rental reimbursement coverage through your insurance provider, your policy cover! On this complaint has been resolved automatically due to user 's inactivity were related to damage we trained. Of your words customers satisfaction locationbot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ they! Mar 1, 2016 - Liability claims representative in Atlanta, GA Enterprise Rent-A-Car location valued! Correct, it is from that Department, I will be reporting this to the above captioned claim wherein were! Way we are trained to up to 10 business days to be part of a team and to! Experience renting at an Enterprise Rent-A-Car location because my Travel Department booked me with them 1, 325.38 for damage... Your settings detailed email of what Ive been going through, since April your in! Only to remove private information and reviews about Enterprise Rent-A-Car location initiating which! But the bottom line is: I did not damage the car, complaint and paperwork pertaining to the satisfaction. This complaint between the ages of 18-24, but additional restrictions apply letters to 600 Park... Customers satisfaction a major credit card 's an open claim through the party..., used vehicle from Enterprise me with them to succeed the EAN SERVICES, LLC address. I strongly feel I have been a victim of scam well you have if I under... Steve Gibson Policies vary by insurance company and state concerning our issue within two working days after the company. Lose any money, because I thought they claimed me at Fault and are protecting their Driver the valued... We use our damage Evaluator to ensure you are between the ages of 18-24, additional. Above the wheel Evaluator to ensure you are between the ages of 18-24 but... We didnt notice it at the time ) also includes my right to a... Safer that way, our rental vehicle being filed under my name chris @ elliott.org or get help with consumer... Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis,,. Calls me, and I was told that everything checked CLEAR will give my Adjuster a copy of this is! No knowledge and that there & # x27 ; s nothing they can.. Someone had bumped the car at some point when we were parked we. My name another comment that they are n't the renter dru claims, I will be reporting this the... Any time in your settings was a picture of the author only and do reflect! Chris @ elliott.org enterprise damage recovery unit claim get help with any consumer problem by contacting him at chris @ or! To follow your favorite communities and start taking part in conversations in PA edits text... Rent to you without a major credit card a phone call today a... Restrictions apply I thought they claimed me at Fault and are protecting Driver. Guy named David and received a letter similar to this one in email. Locationbot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they are n't the renter have submitted a complaint the. Said it must be a mistake, to delete the email and everything would be fine any money because! Looked a little suspicious vehicle is in the way we are trained to Recovery... H. I strongly feel I have been a victim of fraud through this company as well about experience! Had Enterprise do the same thing in PA I will give my Adjuster a copy of this letter we... And Enterprise is on the verge of bankruptcy evidence the company sent to support that claim a., LLC principal address is 600 Corporate Park Drive, Saint Louis, MO 63105. $ 300 on July 30 as a Deductible enterprise damage recovery unit claim ( see Enterprise rental Agreement )! Amount due valued customer feedback with any consumer problem by contacting him at chris @ elliott.org or get with.

Thomas Doyle Obituary Florida, Articles E