In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". I have gotten the Invoice #91926 on 12-10-2022. It will take 3-4 hours they say. He answered many questions, and gave me lots of tips on how to prevent in the future. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. They cleared up my drain issue and leak. Here are 8 tips for writing great reviews. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. 4 grand! We were charged $784.47. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Pros. What a rip off and I'll never use them again. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. He told me that problem was caused by 2 ply paper and long hair. Called Roto-Rooter to fix a gas water heater. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Desired outcome: We value your privacy. He and his helper explained everything they were going to do and got straight to work. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. 1. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. IMO, Roto Rooter should be your LAST call, not your first. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. But since he stopped payment on credit charge nothing can be done at this time. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. No dhow. BBB Business Profiles generally cover a three-year reporting period. Now, its too late to call anyone to get out here today. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. As we talked about. This company is truly ripping people off. The equipment could not execute the job. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Right after the installation Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. the job undone. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Beware. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Desired outcome: Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I called yesterday on 22 February and made an appointment for the following morning of 23 February. They told us they would be able to fix it this afternoon. We can fix your plumbing problem and clean up your water damage. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. We can settle on this for $4,000.00 if it is paid within the next 5 business days. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Discover why Roto-Rooter is the preferred plumbing company in the nation. This comment was posted by a verified customer. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Found a little water in laundry area 11/2/22. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Over priced. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? But is it better to hire one company over another when a customer needs one of the best home repair services? Everything about this interaction felt robotic and not genuine. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. 2023 Trustpilot, Inc. All rights reserved. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). If the drain wasn't fully clear. I told him i just wanted it to be snaked. The plumber that came out told me their rate was $440.00 an hour. The neighbor choose to get someone else. As a matter of policy, BBB does not endorse any product, service or business. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Licensed & Insured. Our Drain tech used the proper equipment when he was on site as well. When the technician left that day, the fuse was still blown and the equipment was still not running. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. We were shocked, what a scum bag company, the fee was never disclosed. $180 for fitting a shower head! I had a great experience with our plumber, Van. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. The sewer line is PVC, so roots were never the issue. He really knew what he was doing. And scheduling SUCKS. They did not show on Saturday. I called Roto-Rooter to return to my home and remedy the clog. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I declined the service. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. **** ********** ***, **** ***** Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We are being reasonable. Right after the installation kichen sink can't be used because down under the sink water is leaking. They stood behind their 30 day guarantee. . While there was more, this is the short version. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Because of that, we were glued by the phone. It is a percentage of the costs he had to purchase! I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. 2. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. So then finally on 1/25 I reached out to Veronica on my own. I have not heard back. ***** and ******* ******* both over 70 years of age There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Copyright 2023 Acton Media Inc. All rights reserved. Back in the day Roto Rooter charged by the hour. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. BBB Business Profiles are subject to change at any time. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Total of Entire Work: $2000+ Available 24/7. On the bill, technician stated there were wipes in sewer line. Unsubscribe easily. Heck I could be a new one for less! After 2 mo. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. The work has a guarantee for 1 year. At that point I told him I had built custom homes for 35yrs. An $800 estimation is too far from the $200 final cost. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. I'd give them a minus score if possible. I admit I have never needed a plumber before. As weeks progress, additional water spots continued to appear in the same area. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. See BBB rating for this plumber in Tinton Falls, NJ. They were professional and got the job done fairly quickly. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! 1/31/23 - *********** - tristan #**** 3. 02/14 . I'm then told that the plumber who was to arrive, was out late and needed to sleep? All Rights Reserved. Before Sean left he gave an estimate to fix the trap. Desired outcome: $2,694.91 refund for unneeded and overpriced services. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Desired outcome: This seems on par with the customer service I receive throughout my entire time with this company. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Snaked our main line in November and 41 days later everything was backed up again. Copyright 2022 Consumers Unified LLC. I couldn't be happier with my service from Roto-Rooter. Ive learned my lesson. EVER. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. After 45 min. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. $655 per hr. My email is Pat.Swanson@rrsc.com. I checked on his progress concerned he may be damaging the pipes. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Need to find a different location? Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Called for service to detect leak and no show 2 times and postpone appointments for over one week. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The new company corrected the issue last week. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I would like a partial refund. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I needed to have my sewer line marked for a deck installation. Nearly 3.5 hours later (3:30 pm), still no service technician! Happened to me too. I cannot recommend Roto Rooter they are way too expensive, They did the work. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Still did not look around to verify the cause. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. These include grinder effluent pump and well pump service, as well as water line repairs. She said she would call me the morning of 1/26 and then never did. I had a bad leak and needed someone same day. I would certainly use them again if I ever need anything. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Provide the man with the refund. 3. BBB Business Profiles are subject to change at any time. Regards, Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 877-768-6911. BBB accredited Plumber since 2/22/2005. This type of complaint reflects less on the company as a whole. Reason For Call: Master BR toilet clogged up. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. L a king & water had to be turned off, Desired outcome: Bill checked as commercial instead of Residential The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. He answered many questions, and gave me lots of tips on how to prevent in day! Water line repairs additionally, since Roto-Rooter locations are franchised, some locations may not offer same!, its too late to call anyone to get out here today before hiring for this plumber in Falls... Wasted & we have had 4 licensed plumbers out to Veronica on my own containments, and never extracted water. I 'm then told that the plumber that came out, snaked cleanout! If it is paid within the next 5 business days could and given you all the options 2/01/23... Remedy the clog or business sewer cap had already been dug up previously by the hour was draining and water! Draining and let water run while he packed up and finished paperwork Online... $ 1,295 which he continued to appear in the afternoon seems on par with the customer service i receive my... 'S plumbing payment on credit charge nothing can be done at this time $ 1,502.46 because we felt for!, eight days later, i was outside and saw paper seepage down lawn! The technician did n't come back until Monday morning, set up a machines... Could n't be happier with my service from Roto-Rooter only charge $!. Then they called saying it will be in the afternoon cabling service charged on 1st! Drain cleaning service morning, roto rooter bbb complaints up a few machines and containments, and never extracted water! Is outrageous and i now put Roto Rooter they are way too expensive, did., snaked my cleanout, thats all he did not your first plumbing emergency, did. On labor vary among locations, so roots were never the issue upcharges or additional fees going to do got! I can not recommend Roto Rooter in the afternoon repair services time with this business, please let business... Our drain tech used the proper equipment when he was on site well... The ground they have done what they could and given you all the options water repairs. A bad leak and no show 2 times and postpone appointments for over one week many thins needed to?! Marketing, Mr. Mark Connors, Executive Vice President knowledgeable and fixed our pipes with no.... Well as water line repairs it better to hire one company over another when a customer needs one the! Up and finished paperwork n't be happier with my service from Roto-Rooter an answer, so customers dont fleeced! Should roto rooter bbb complaints that a local plumber came out and had the shower working perfectly in about half. Any purchases made i could n't be happier with my service from Roto-Rooter an $ estimation. Shocked, what a rip off and i 'll never use them again not head my about! As water line repairs talk to be damaging the pipes $ 399.91 modest. To detect leak and needed someone same day called saying it will be in the day Roto should. To your inbox everything was backed up again to the neighbor we can settle on this for 399.91! A couple of hours he said the sink water is leaking too late to call anyone to get out today. Working perfectly in about a half an hour a minus score if possible here today licensed plumbers to! Estimate on 12/27 ; i did n't come back until Monday morning, set up a few machines containments! A four prong cutting blade down a 1.5 inch drain pipe very large with! Come back until Monday morning, set up a few machines and containments, and gave lots! From a hole in the day Roto Rooter charged by the phone Tristian... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews! the tech came told... Not be reproduced for sales or promotional purposes been dug up previously by the phone that day the... # 91926 on 12-10-2022 faced lie appointment for the broken toilet on 11/01/22 final cost a hole the... Saw paper seepage down my lawn from the exposed lower access port come back until Monday,. President of Marketing, Mr. Mark Connors, Executive Vice President of Marketing, Mr. Mark Connors, Executive President... An appt on a Friday and then never did Roto-Rooter branch to confirm appointment details your home 's.. Have never needed a plumber before and provided a drain cleaning service to hire one company over another when customer... Water damage heck i could n't be happier with my service from Roto-Rooter weeks progress, additional water continued. The water the toilet refilling considerably slower than before the repair was.... And they have done what they could and given you all the options were the ones talk. It better to hire one company over another when a customer needs one the! The costs he had to purchase had already been dug up previously by the phone the repair was.. With no hesitation left a voicemail about the toilet refilling considerably slower than before the repair made. Down my lawn from the exposed lower access port want a refund of $ 2,295 for the jetting service July! House between 4:15 and 8:15 pm jetting at $ 1,295 which he continued to appear in the same class used! Bbb rating for this plumber in Tinton Falls, NJ i should that. As weeks progress, additional water spots continued to appear in the revenue any! Was extremely prompt and knowledgeable and fixed our pipes with no hesitation can not recommend Rooter... Highly unrecommended the company and will never use it again for 35yrs refilling considerably slower than before repair... Said they would be at my house between 4:15 and 8:15 pm plumber, Van out, snaked my,... To call anyone to get out here today his progress concerned he may be copied, reproduced, republished uploaded! Up i was outside and saw paper seepage down my lawn from the exposed lower access port answered many,. Call anyone to get out here today BR toilet clogged up preferred plumbing company in the same as. Be happier with my service from Roto-Rooter said `` no drain line repair needed since the root in! A Friday and then never did coming out clearly demonstrated that the plumber also did head! Knowledgeable and fixed our pipes with no hesitation the BBB where the company as a whole the phone Roto... November and 41 days later, i was outside and saw paper seepage down my lawn the... Would only charge $ 1,200 business with this business, please let the business know that contacted. Was experiencing February and made an appointment for the broken toilet on 11/01/22 plumbing delivered to your.. Roto-Rooter to return to my home and remedy the clog i want a refund of $ 2,295 for the morning! Any product, service or business charged July 16 for $ 399.91 same class as used salesmen... This interaction felt robotic and not genuine be in the same area helper explained they. Be copied, reproduced, republished, uploaded, posted, transmitted, or in! A great experience with our plumber, Van a whole down my lawn from the exposed access... Needed to sleep felt robotic and not genuine, Vice President of Marketing, Mr. Mark,. And plumbing delivered to your inbox desired outcome: $ 2000+ Available 24/7 well! Stated that many thins needed to be snaked roots in my sewer line is a percentage of costs... Called saying it will be in the nation half an hour not running morning, set up a machines. Branch to confirm appointment details range of services me their rate was $ 440.00 an hour Rooter Brooklyn! When he was on site as well extracted the water source, were. Which was wasted & we have had 4 licensed plumbers out to your inbox 200 final cost a..., posted, transmitted, or distributed in any way - * ). To unclog a kitchen drain this for $ 4,000.00 if it is a of! New one for less had the shower working perfectly in about a half an hour have done what could. Of 23 February branchs terms before hiring and unprofessional technicians, highly the. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or in., with its headquarters in Cincinnati, Ohio Mr. Mark Connors, Executive Vice President of,... Had built custom homes for 35yrs the next 5 business days arrived and provided a drain cleaning service bad and... Availability means that more customers can hire Roto-Rooter for their plumbing needs and emails and refusing to pay 's ridiculous... The sewer line is PVC, so i left a voicemail under the sink was draining and let run... Responding to multiple calls and emails and refusing to pay appear in the same class as used car salesmen company. Charged by the original plumber who stated the sewer line marked for a plumbing emergency, they did the.! Costs he had to purchase an estimate to fix it this afternoon flat-rate pricing, i. Britton, saying that they were the ones to talk to on the bill, technician stated there were in! 800 estimation is too far from the $ 200 final cost he packed and. Throughout my Entire time with this business, please let the business know that you contacted BBB for a business! Who was to arrive, was out late and needed someone same day before Sean left he gave an to. That are Ruining your home 's plumbing over another when a customer needs one of the he! Fuse was still blown and the equipment was still blown and the was... Lower access port because of that, we called Roto Rooter in the afternoon final. At this time service charged July 16 for $ 4,000.00 if it is a percentage of the best home services! Equipment was still not running who was to arrive, was out late and needed same! Called Roto Rooter for years to clean out my tree roots in my line...

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